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If you can’t find the answer you’re looking for then please get in touch and send an email to

I need some skincare product advice, can you help me?

Yes we can! We are more than happy to answer any questions you may have about our products. Please send us an email to

What payment options do you have?

Payments on our website are made through Stripe for fast, secure and reliable payment. We accept Visa, Mastercard, American Express. We also offer wallet payments Alipay, WeChat and Apple Pay.

Is it safe to use my credit card?

Yes it is! When you order online , we use Secure Socket Layer (SSL) encryption technology so you can be assured that your order will be placed safely and securely.

How do I use my promotional code?

To redeem a promotional code, simply enter a valid code into the ‘PROMOTIONAL CODE’ section at checkout -basket summary. Please note only one promotional code can be used per order. Promotional codes do not apply to already reduced items.

How do I find out about offers and promotions?

Our newsletters are the best place to get amazing offers and promotions. If you’re not already signed up, head over to the footer of this page to sign up.

Can I buy your products locally?

If you would like to find your nearest stockist, please send go to our Stockist Locator page.

Are your products natural and vegan friendly ? YES 100 %

With THE ACTIVE LIVING CO.™ you can activate your skin with confidence – simply because:

  • All of our products are made as natural as possible with approved safest ingredients- that’s 100 % a promise !
  • No sulfates. No silicones. No parabens. No GMOs. No toxins. Not a joke !
  • VEGAN , gluten free, natural, clinically proven ingredients
  • No animal by-products, No animal Testing
  • Performance is key – our products are effective and results driven
  • We formulate high performance spa treatments + spa blends with an Active Lifestyle in mind.
  • We believe in transparency in both formulas and partnerships- otherwise we wouldn’t be pure. We are natural as people and our products! we only recruit naturals

Can I use your products when pregnant ?

Absolutely ! We’ve had soon -to -be mammas trial our natural products on their belief to help stretch marks pre and post pregnancy.

Are you products cruelty free ?

Absolutely! We ♥ animals and would never dream of testing on any of our fluffy lovely friends.

Where are your products made ?

All our products are made with ♥ in sunny Florida, USA

Are your products gluten free ?

Our products are always gluten free. However, customers with allergies should review our ingredient decks with their healthcare provider prior to purchasing our products. To view a product ingredient deck, find the product on the ‘’ Shop’’ page, scroll down until you see ‘’ full ingredients list’’ right click to view list.

How do I change or cancel my order?

If you wish to change or cancel an order please send an email to , we can’t guarantee any changes if the products have already left the warehouse.

Has my order been dispatched?

Our courier service will be in touch when your order has been dispatched. You may also contact the courier company directly for an update..

When will I receive my order?

Delivery times vary depending on where you are, and which delivery option you selected when placing your order.

I haven’t received my order ?

If you haven’t received your order after the delivery period has ended, then please get in touch and send an email to

My product is faulty, what do I do?

We’re sorry that your products is faulty. Please get in touch and send an email to Please note we may arrange to collect the faulty goods or ask for you to provide a photograph for our own quality control investigations.

How do I update my personal details?

To update your contact details, log in to your account and select “Account Information”. To change, add or delete delivery addresses and personal details.

Are my personal details secure?

We never see your password and we use Secure Socket Layer (SSL) encryption technology so you can be assured that your details are stored safely and securely.

Does anyone else see the information that I provide?

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

How do I unsubscribe from newsletter e-mails?

We provide unsubscribe links in all of our mailings.

Where does the ACTIVE LIVING CO ship to ?

We are pleased to say that we deliver globally.

For more information about Shipping & Returns, please view section Shipping & Returns,

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